Refund and Returns Policy

Overview
Last Updated: [29-08-2024]

At Astro Vibe Studios, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

Eligibility:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• You must provide proof of purchase (receipt or order number).
• Due to the sacred nature of shaligrams, returns are only accepted within 2 days of delivery.
• An unpacking video of the product is a must for eligibility for returns and refunds to ensure that the product was not damaged by the customer.

Non-Returnable Items:

• Custom orders
• Damaged items due to customer handling
• Items that have been used or altered after delivery
• Orders where the customer is not able to provide the unboxing or unpacking video. The unpacking video is a must for applying returns and refund.

2. Refunds

Process:

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within 5-7 business days.

3. Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, please contact us within 2-3 working days at info@astrovibestudios.com.

4. Shipping

Return Shipping:

• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: info@astrovibestudios.com

Phone: +91-9942093696

Address: Office No. 2, Panchwati Colony, Haridwar, Uttarakhand.